Privacy Policy

1. Introduction

PatchMon (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (patchmon.net), software products, and services (collectively, the “Services”).

PatchMon is operated by PatchMon Ltd, registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password when you create a PatchMon account.
• Billing information: payment card details and billing address when you purchase PatchMon PRO or Cloud subscriptions. Payment processing is handled by our third-party payment processor; we do not store full card numbers.
• Communications: any information you provide when contacting us via email, support tickets, or contact forms.
• Community contributions: content you post in our GitHub repositories, Discord server, or other community spaces.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, and interactions with our website.
• Device information: browser type, operating system, device type, and screen resolution.
• Log data: IP address, access times, and referring URLs.
• Cookies: as described in our Cookie Policy.

2.3 PatchMon Agent Data

For PatchMon Cloud users, the PatchMon agent installed on your servers collects system information necessary to provide the Service, including: hostname, operating system and version, installed packages and their versions, available updates, and system uptime. This data is transmitted to PatchMon Cloud over encrypted connections. Self-hosted users retain full control of this data on their own infrastructure.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process transactions and send related information.
• Send transactional communications such as account confirmations, security alerts, and support messages.
• Respond to your enquiries and provide customer support.
• Monitor and analyse usage trends to improve user experience.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

4. Legal Basis for Processing (UK/EU)

Under the UK GDPR and EU GDPR, we process your personal data on the following bases:

• Contract performance: processing necessary to fulfil our contract with you (e.g., providing the Services you have purchased).
• Legitimate interests: processing necessary for our legitimate business interests, such as improving our Services and ensuring security, provided these interests are not overridden by your rights.
• Consent: where you have given explicit consent for specific processing activities (e.g., marketing communications).
• Legal obligation: processing necessary to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: with trusted third-party service providers who assist us in operating our Services (e.g., payment processing, hosting, email delivery), subject to contractual obligations to protect your data.
• Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, or safety of PatchMon, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Account data is retained for the duration of your account and for a reasonable period thereafter. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities, to protect your data in accordance with applicable data protection laws.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data.
• Restriction: request restriction of processing of your data.
• Portability: request a copy of your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at support@patchmon.net. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: